Privacy and Cookie Policy
INTRODUCTION
At Olado Business Group Ltd we believe that Privacy is a fundamental right. This is why we designed the privacy policy below, intended to show you how we collect, use, secure and sometimes distribute some of your personal information acquired when you visit our website.
It is therefore important that you take time to carefully read through this policy before using our website.
Olado Business Group Ltd reserves the right to change this policy at any time
WHAT INFORMATION DO WE COLLECT?
We collect most of the personal information directly from you when you use our services/ website or from your agents. Data may be collected in person, by telephone or electronically and is aimed at understanding our clients, their needs and improving their experience when using our services.
The volume and type of information we collect depends on the way you use our services / website as well as the information you make available to us. Depending on your privacy settings we may obtain the following information:
- The information you make available to us: By using our website/services you provide us with certain personal information which includes your name, telephone contact, email address, postage address where it is necessary and the company/ business name if any.
- Information collected automatically: some information will be collected automatically when you use our website. This information includes your product search history, liked or saved products, any interactions with our customer care service (information relating to the query and date of interaction may be saved),your IP address as well as your location as and when it is enabled on your device. Additionally information may be collected automatically through use of cookies from our website but you have the right to make modifications to the information we are allowed to collect or you can reject the cookies wholly.
- Information from other persons/ third parties: we collect some information from persons with whom you have a relationship for example Where delivery services are provided using carrier agencies, information as to your address or location may be obtained from these agencies so as to keep your records up to date.
HOW DO WE USE YOUR INFORMATION?
We limit the collection and use of your personal information to the minimum we believe is necessary to deliver a superior service to you. We are able to do this by using your personal information in the following ways:
- We use the information we collect to personalize your experience when you access our Services/website. This is made possible because the collected information enables us to have a better understanding of your needs vis a vis the services we provide. For example by identifying your liked products or the category of products usually accessed, we can make similar suggestions or recommendations upon your next visit and make it simpler for you to find your preferred products.
- We use the information to contact you in regard to your account especially in case of any problems or disputes.
- Identification, find out the status of a member in the cooperative and communication purposes
- To aid the government in its mission to identify people who need support (including financial support) by collecting information relating to your social standing.
- To be able to send you emails about new investment properties, investor statements, valuation statements, capital calls or other information which we think may be valuable.
- Additionally we use the information to help us improve and maintain our services.
- We use the information to create and provide new services designed to enhance your experience with us.
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DO WE EVER DISCLOSE YOUR INFORMATION TO THIRD PARTIES?
We do not disclose any of your personal information to third parties outside Olado Business Group Ltd company family, except in the following circumstances:
- When we have your consent to make any such disclosure to a third party. Remember that your consent will have to be explicitly given by you otherwise it will not be valid. Your SILENCE will not be considered consent.
- Where we have a legal obligation to disclose any information which might include some of your personal information we collected
- Where purchase is confirmed using debit or credit cards, certain Information from your account may be shared with the relevant card associations as well as our acquiring bank so as to successful complete the transaction.
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COMMUNICATIONS
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. You may at any time revoke or unsubscribe to these promotional materials by clicking the unsubscribe button at the bottom of such materials. The Communications section is for businesses that may contact users via email (email newsletters) or other methods.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. The safety measures in place are as follows:
- We use codified language namely hashing is the transformation of a string of characters into a usually shorter fixed-length value or key that represents the original string, this helps to protect our customers data and guarantee that their data are safe.
- We plan to use SSL (Secure sockets Layer) certificates for our website which will always ensure that the data collected from you remains private and secure.
- We are also planning to partner with some Companies which will help us in protecting our customers data as well, Technological company developers which provide technology?based business solutions to small and medium?sized businesses. In such instances our partners enter confidentiality arrangements with us.
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WHAT HAPPENS IN CASE OF A DATA BREACH?
We have designed our website to ensure the safety of your information at all time. However we recognize that there is need to have clear safety measures in place to be followed in case of any security breaches which have become increasingly common in our industry/ with the growth of the internet.
We shall have a duty to inform you within a reasonable time of any data breach as and when it may arise.
Provide you with clear options available to you depending on the nature of the breach so as to ensure safe recovery of your data and account with the least inconvenience to you.
WHAT ARE YOUR RIGHTS REGARDING THE PERSONAL INFORMATION COLLECTED?
Under this policy you have the following rights:
- You have a Right to access your personal information so to be able to make changes, update and even delete any of your information.
- You have a right not provide certain information even though it may be necessary for you to use our services.
- Where you do not wish to receive emails or notifications from us or want to stop receiving them, you have the right to freely opt out at any point in time by notifying us of your intention to do so.
- At any time where you no longer feel interested in our services, you have a right to delete your account along with your personal information.
Terms And Conditions
Introduction
These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Olado accessible at Olado.rw
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.
Accessibility of website
Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.
User passwords and Log in Accounts
If any of the Services requires User to open an account, User must complete the registration process by providing Olado Business Group Ltd with current, complete and accurate information as prompted by the applicable registration form. User also will choose a password and a user name. User is entirely responsible for maintaining the confidentiality of User’s password and account. Furthermore, User is entirely responsible for any and all activities that occur under User’s account. User agrees to notify the company immediately of any unauthorized use of User’s account or any other breach of security. Olado Business Group Ltd will not be liable for any loss that User may incur as a result of someone else using User’s password or account, either with or without User’s knowledge. However, User could be held liable for losses incurred by the company or another party due to
Intellectual Property Rights
Other than the content you own, under these Terms, Olado and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
Both parties agree that all intellectual property rights and database rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain at all times vested in us or our licensors. Use of such material will only be permitted as expressly authorized by us or our licensors.
Any unauthorized use of the material and content of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Goods description
On each goods that are on our website shall have a description which will be uploaded by the vendors?
The description shall be true, this means that the description shall not mislead the customers and in case our customers are misled by description, customers will automatically have right to claim
Accuracy of billing and account information
You agree to provide current, complete and accurate billing and account information for all your purchases made on our website / using our service. You agree to promptly update your account and other related information, including your contact (i.e. emails and telephone numbers) as well as your alternative payment method (i.e. updating your mobile money number or your visa card number and expiration date) in case of any changes, so as to ensure smooth completion of your transactions and for us to easily contact you whenever need arises.
Prices and Payment
The prices indicated on the website are inclusive of VAT at the rate provided for under the laws governing taxation in Rwanda
We reserve the right to change prices of the products at any time whether by increase or reduction whenever need arises. Payment maybe made on delivery or beforehand either in cash or using alternative modes of payments. Alternative modes of payment for purposes of our terms and conditions shall mean payment through Mobile Money services or by Visa Card only. The instructions of payment by alternative modes are indicated on the website and must be followed carefully once the order is confirmed.
The order shall be accompanied with an invoice/receipt with the list of items purchased and the respective prices which shall be presented upon delivery. In case any item is missing kindly inform us so that the necessary corrections are made to your satisfaction. As soon as an order is made you shall have an obligation to fully pay for the selected items. In case you fail to pay for the products ordered, you agree to forfeit any right, title or title or interest you may have in the products.
Restrictions
You are specifically restricted from all of the following:
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
Certain areas of this Website are restricted from being access by you and Olado may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
Information available on website
You accept that the information contained in this website is provided “as is, where is”, is intended for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.
Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
User submissions
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you.
In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.
You shall not use a false e-mail address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
By completing an order or signing up, you agree to receive a) emails associated with finalizing your order, which may contain relevant offers from third parties, and b) emails asking you to review Olado and your purchase and c) promotional emails, SMS and push notifications from Olado. You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address by country
No warranties
This Website is provided “as is,” with all faults, and Olado express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall Olado, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Olado, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
Data protection
Any personal information collected in relation to the use of this website will be held and used in accordant with our Privacy Policy, which is available on our Site. Olado store the address and other person information and might use it for commercial purposes.
Links and third party websites
We may include links to third party websites at any time. However, the existence of a link to another website should not be consider as an affiliation or a partnership with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.
In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites.
Creating a link to this website is strictly forbidden without our prior written consent. Furthermore, we reserve the right to revoke our consent without notice or justification.
Indemnification
You hereby indemnify to the fullest extent Olado from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
Severability
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
Olado is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Assignment
Olado is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
Entire Agreement
These Terms constitute the entire agreement between Olado and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of Rwanda
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